Return Policy:

Faulty/Damaged items

Kudos Motorsports follows the requirement for refunds and exchanges as outlined by the Office of Fair Trading (Queensland). If an item recieved is found not to be as described or faulty due to manufacturing defects then one of the following may be applicable

• Exchange
• Warranty claim, or
• Refund

If an item is to be repaired under a warranty claim the business (Kudos Motorsports) will deal with the manufacturer on the consumer's behalf. If customers ask for a refund, they should:

• Provide details of the fault;
• Provide proof of purchase; 
• Provide vehicle odometer reading, and date of install (if applicable);
• Provide vehicle odometer reading, and date of removal (if applicable);
• Provide reciept/proof item was installed by a qualified automotice engineer/mechanic (if applicable);
• Stop using the faulty goods until they can be returned; and
• Look after the goods until they are returned.

If your customers have bought on credit, they are not entitled to a cash refund. If the item has not been paid for in full, the customer can ask for a refund of any deposit or payments they have made and a cancellation of the outstanding balance. They can also ask for a credit to the value of any items they traded-in.

To initiate a return/warranty claim the following steps must be taken:

• Contact Us via the form located within the Contact Us page of the website, outlining the following:
  • Invoice Number
  • Description of item in question
  • Detailed description of fault
  • Odometer reading & date when installed
  • Odometer reading & date when removed
  • Contact phone number
• Desired course of action (warranty claim, exchange or return/refund)

To ensure a smooth transaction if you have any queries about a product or its application contact us before purchasing.

No longer required

Refunds will not be offered for items that are no longer required, so please do not ask as rejection may offend.

Shipping Policy:

We offer several delivery options including Australia Post, TNT & Couriers Please; and these may be interchanged at our discretion to best suit the individual orders. Please be aware that only the Australia Post option is available for delivery to PO Boxes, if an Aust Post option is not available at the time of checkout it will most likely mean that the package is too large/heavy and an alternative delivery address will be required. The name and signature of the receiver may be required therefore we suggest that deliveries are made to business address. For security reasons, shipping address cannot be changed once item(s) has been shipped. Please also note that under some special circumstances, courier deliveries may be replaced by Australia Post.

Please note that our couriers do not make any phone call before delivery or if no one is at the shipping address. Couriers cannot predict their delivery schedule so you need to specify a shipping address that someone will always be around during office hours for 1-3 business days after placing your order.

Like most retailers that provide delivery services, Kudos Motorsports can only guarantee the delivery of items to the shipping address as specified by our customers. It is the responsibility of the customers to evaluate and decide if their shipping address is suitable for purchase via courier delivery. Kudos Motorsports will not be held responsible for any item reported missing once the item(s) has been successfully delivered to the specified shipping address.

An order will only be dispatched only once payment has been confirmed; we do not take a copy of the transfer remittance as proof of payment. For Direct Deposit/Bank transfer payments made either in a National Australia Bank (NAB) branch or from another NAB account this will usually be instantaneous, from other banks/financial institution this will usually take one business day. Payments made via PayPal, other then eCheque, are received instantaneously.